VIMS Communicator Troubleshooting Caterpillar


Troubleshooting
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Table 1
Symptom     Solution    
The VIMS Communicator will not respond to "VIMS Communicator Toolkit - Discover Machines".     Make sure the VIMS Communicator has power and that the network cable is plugged into known good network port.    
Make sure that your firewall is allowing the mapvims.exe program. For Windows XP, add mapvims.exe to the exceptions list in the firewall settings
Try resetting factory defaults and typing the fallback IP address into a browser window. The fallback IP address is 192.168.0.100.
If this will not work connect the communicator directly to a laptop with a Ethernet crossover cable. Type the default IP address into the browser window. The default address is 192.168.0.100.
The VIMS Communicator will respond to "VIMS Communicator Toolkit - Discover Machines", but the VIMS Communicator will not respond to the IP address that is typed into the browser.     Check to make sure the computer is properly joined to the network with the same netmask as the communicator. "VIMS Communicator Toolkit - Discover Machines" is able to get around network settings where a browser can not.    
The truck number and the serial number are not showing on home page.     Wait 8 seconds after you turn on the device. Then, press "Refresh". If this does not solve the problem, then there is a wiring problem with the service port.    
New files will not download.     The Communicator will stop downloading files when communications to the ftp site are not available. Make sure the ftp settings are correct.    
FTP server is not connecting.     Double check the ftp credentials.    
Check the default gateway on network settings.
The device that is plugged into the Telemetry buffer is not working.     Check the diagnostic page. See if the buffers are filling up. If they are not filling up then there is no communications from the telemetry port check cable. If they are filling up then recheck the cable between the telemetry buffer and the device.    
The time and the date are incorrect on web page.     The Communicator received the time and the date from VIMS. Update the time in VIMS using VIMSpc.    

Information System:

140M and 150 Motor Grader Power Train Gear Pump (Transmission Charging and Scavenge) - Install
140M and 150 Motor Grader Power Train Gear Pump (Transmission Charging and Scavenge) - Remove
CP54 and CS54 Vibratory Soil Compactors Machine Systems Hydraulic Oil Contamination - Test
CP56, CS56, CP64, CS64, CP74 and CS74 Vibratory Soil Compactors Machine Systems Magnetic Sensor (Vibratory) - Test and Adjust
CP56, CS56, CP64, CS64, CP74 and CS74 Vibratory Soil Compactors Machine Systems Vibratory Frequency - Test and Adjust - Fixed
C32 Engine for D11T Track-Type Tractors Inlet Air Temperature Is High
C27 and C32 Engines for Caterpillar Built Machines Exhaust Temperature Is High
C32 Engine for D11T Track-Type Tractors Fuel Temperature Is High
C32 Engine for D11T Track-Type Tractors Fuel Filter Is Restricted
CP54 and CS54 Vibratory Soil Compactors Machine Systems System Pressure - Release
140M and 150 Motor Grader Window Wiper and Wiper Motor (Door) - Remove and Install - Side
Installation of the Power Shift Solenoid{5264, 5479}
CP56, CS56, CP64, CS64, CP74 and CS74 Vibratory Soil Compactors Machine Systems Case Drain Flow for Piston Motor (Vibratory) - Test
CP56, CS56, CP64, CS64, CP74 and CS74 Vibratory Soil Compactors Machine Systems Piston Motor (Vibratory) - Test - Cooling Valve
The Lubrication Sleeve in the Planetary Case and Parts Group is Inadequately Retained on some Off-Highway Trucks{3030, 3064, 3160, 7540}
24M Motor Grader Power Train Electronic Control System MID 027 - CID 1473 - FMI 14
140M and 150 Motor Grader Window Wiper and Wiper Motor (Door) - Remove and Install - Door
CS54 and CP54 Vibratory Soil Compactors Operation Information
CP56, CS56, CP64, CS64, CP74 and CS74 Vibratory Soil Compactors Machine Systems Piston Pump Neutral (Vibratory) - Test and Adjust
AccuGrade Dealer ARO Installation For M-Series, M-Series 2, and M-Series 3 Motor Graders {7220}
CP56, CS56, CP64, CS64, CP74 and CS74 Vibratory Soil Compactors Machine Systems Gear Pump Flow (Steering) - Test
C32 Engine for D11T Track-Type Tractors CAN Data Link - Test
CP56, CS56, CP64, CS64, CP74 and CS74 Vibratory Soil Compactors Machine Systems Gear Pump Flow (Cooling Fan) - Test
CP56, CS56, CP64, CS64, CP74 and CS74 Vibratory Soil Compactors Machine Systems Relief Valve (Steering) - Test