PRODUCT SUPPORT PROGRAM FOR REPLACING THE JACKET WATER PUMP ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ARRANGEMENT Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE JACKET WATER PUMP ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ARRANGEMENT [UEBE1233]
COOLING SYSTEM
PUMP GP-WATER
PRODUCT SUPPORT PROGRAM FOR REPLACING THE JACKET WATER PUMP ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ARRANGEMENT
UEBE1233-00

13Oct2020


A-497

 

Before/After

  
 Parts stock action needed 

PRODUCT SUPPORT PROGRAM FOR REPLACING THE JACKET WATER PUMP ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ARRANGEMENT

1361
PS46887
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46887" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

31Oct2022

PROBLEM

The existing jacket water pump can fail on certain 797F Off-Highway Trucks with High Altitude Arrangement. If the existing water pump fails it can result in coolant leakage or coolant transfer to the engine oil.

AFFECTED PRODUCT

Model Identification Number
797F  LAJ00195, 231, 257, 377, 379, 544, 546-547, 551, 568, 591-593, 614, 616-617, 620, 622-623, 625-627, 651-652, 660-661

PARTS NEEDED

Qty

Part Number Description
1 9M3786 SEAL-O-RING
1 20R9320 PUMP GP-WATER
1 1757904 SEAL-O-RING
1 2139397 SEAL-O-RING
4 2204126 CLAMP-T'BOLT
1 4449740 HOSE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

****Parts Stock ****

Rework 575-6972 Engine Arrangements with Serial Numbers 4X401000 to 4X401047 in dealer parts stock and/or dealer exchange inventory. Replace the jacket water pump.

 
 
****Affected Product****
Replace the jacket water pump. Refer to the Disassembly and Assembly manual.

It is critical to ensure air is properly vented after the cooling system is drained.

Refer to the Operation and Maintenance Manual, "Cooling System Coolant (ELC) - Change", for the appropriate venting procedures and warnings.

Proper Air Purge Procedure Using Cat ET:

1.) Start with a drained system.

2.) Add coolant. Fill rate up to 32 L/min (8.45 US gpm). Bottom or top fill allowed.

3.) Key ON machine and allow ESTAT to complete automatic startup cycle which takes approximately 2 minutes.

4.) Override thermostat position to 100% OPEN using Cat ET. Takes approximately 2 minutes for valve to get to desired position.

5.) Start engine without filler cap once thermostat is 100% OPEN.

6.) Run engine at low idle (700 rpm) for at least 2 minutes.

7.) Disable thermostat position override using Cat ET.

8.) Shutdown engine.

9.) Top off coolant to proper level.

10.) Install filler cap.

SERVICE CLAIM ALLOWANCES

****Parts Stock****

The parts listed in the Parts Needed are allowed for each engine that is reworked. 2 hours are allowed for each exchange engine reworked in dealer parts stock and/or dealer exchange inventory. Submit one claim for all engines reworked. Include the serial numbers for the engine reworked in dealer parts stock and/or dealer exchange inventory.

 
 
****Affected Product****
Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-10000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.




PARTS DISPOSITION

****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Information System:

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PRODUCT SUPPORT PROGRAM FOR REPLACING THE BRAKE CHARGING PUMP ON CERTAIN 773G AND 775G OFF HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE COMPRESSOR LINE CLAMPS ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH 4X4 ENGINE SERIAL PREFIX
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 445-9753 EXHAUST BRACKET ON CERTAIN 794 AC AND 796 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE CAMSHAFT ON CERTAIN 797F OFF-HIGHWAY TRUCKS, EQUIPPED WITH THE HIGH ALTITUDE ARRANGEMENT
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PRODUCT LINK RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSPECTING CONNECTING RODS AND POSSIBLY REPLACING A CYLINDER PACK ON CERTAIN 793F AND 794 OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW FRONT WHEEL ON CERTAIN 777G OFF-HIGHWAY TRUCKS AT REBUILD
PRODUCT SUPPORT PROGRAM FOR REPLACING THE MACHINE PIN PLATE ON CERTAIN 150 AND 160 MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE BOOM CYLINDER, STICK CYLINDER, AND GRAPPLE CYLINDERS ON CERTAIN 559D AND 2384D KNUCKLE BOOM LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE AND AFTERTREATMENT SOFTWARE ON CERTAIN 994K WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND INSTALLING RADIO BRACKET FOR CAB PANEL ASSEMBLY ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS