PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL FILTER ON CERTAIN 797F OFF-HIGHWAY TRUCKS ENGINES WITH HIGH ALTITUDE ARRANGEMENT Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL FILTER ON CERTAIN 797F OFF-HIGHWAY TRUCKS ENGINES WITH HIGH ALTITUDE ARRANGEMENT [UEBE1231]
SERVICE EQUIPMENT AND SUPPLIES
PARTS STOCK, ORDERING & RETURN
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL FILTER ON CERTAIN 797F OFF-HIGHWAY TRUCKS ENGINES WITH HIGH ALTITUDE ARRANGEMENT
UEBE1231-00

14Sep2020


A-452

 

Before/After

  
 Parts stock action needed 

PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL FILTER ON CERTAIN 797F OFF-HIGHWAY TRUCKS ENGINES WITH HIGH ALTITUDE ARRANGEMENT

7750
PS46851
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46851" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

30Sep2021

PROBLEM

The existing high pressure filter can fail, causing downstream fuel system problems. Also, if a high pressure filter fails, it can contaminate the flow limiters.

AFFECTED PRODUCT

Model Identification Number
797F  LAJ00195, 231, 257, 377, 379, 544, 546-547, 551, 568, 591-593, 614, 616-617, 620, 622-623, 625-627, 651-652, 660-661

PARTS NEEDED

Qty

Part Number Description
80 8T2223 BOLT-SOCKET HD
20 8T9524 SEAL-O-RING
20 2287089 SEAL-O-RING-ORFS
20 2287108 SEAL-O-RING-STOR
20 2697852 SEAL-O-RING
2 3118193 BOLT-HEX HEAD
1 3303517 SEAL-O-RING
1 3601595 TUBE AS
20 5060092 KIT-LIMITER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

****Parts Stock ****

Rework 575-6972 Engine Arrangements with Serial Numbers 4X401000 to 4X401047. Replace only the high pressure fuel filter. Flow limiter replacement is not required.

 
 
****Affected Product****
For any engine installed in chassis with operational hours, replace the high pressure filter and all flow limiters in the engine. Refer to the Disassembly and Assembly manual. Ensure proper cleanliness practices when opening and working on the high pressure fuel system to prevent contamination.

SERVICE CLAIM ALLOWANCES

****Parts Stock****

One 360-1595 Fuel filter assembly, two 311-8193 Bolts, and one 330-3517 O-Ring will be allowed for each engine that is reworked in dealer parts stock. 2 Hours will be allowed for each engine each engine that is reworked in dealer parts stock. Submit one claim for all engines reworked in dealer parts stock. Include the serial numbers of the engines that were reworked in dealer parts stock.

 
 
****Affected Product****
Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-18000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 20.0-hour job

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.




PARTS DISPOSITION

****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

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