PRODUCT SUPPORT PROGRAM FOR REPLACING THE MAGNETS ON THE MUD GUARD FOR THE DYNAMIC GAS BLENDING (DGB) LIQUID NATURAL GAS (LNG) TANK ON CERTAIN 785C OFF-HIGHWAY TRUCKS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE MAGNETS ON THE MUD GUARD FOR THE DYNAMIC GAS BLENDING (DGB) LIQUID NATURAL GAS (LNG) TANK ON CERTAIN 785C OFF-HIGHWAY TRUCKS [UEBE1234]
FRAME AND BODY
GUARD GP
PRODUCT SUPPORT PROGRAM FOR REPLACING THE MAGNETS ON THE MUD GUARD FOR THE DYNAMIC GAS BLENDING (DGB) LIQUID NATURAL GAS (LNG) TANK ON CERTAIN 785C OFF-HIGHWAY TRUCKS
UEBE1234-00

26Nov2020


A-564
O-636

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE MAGNETS ON THE MUD GUARD FOR THE DYNAMIC GAS BLENDING (DGB) LIQUID NATURAL GAS (LNG) TANK ON CERTAIN 785C OFF-HIGHWAY TRUCKS

4220
PS46927
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46927" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

30Nov2021

PROBLEM

The existing magnets can de-laminate on certain 785C DGB Off-Highway Trucks. If the magnet de-laminates the mud guard will not adequately protect the LNG fill nozzle.

AFFECTED PRODUCT

Model Identification Number
785C  APX00894-00897, 1033, 1037-1039, 1203, 1217, 1289, 1307-1312, 1592-1595, 1920-1923, 2143-2144, 2170-2173, 2181-2182

PARTS NEEDED

Qty

Part Number Description
4 4I7924 WASHER
4 7D6922 LOCKNUT
4 4731119 SCREW-FLAT HEAD
4 6025199 MAGNET
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

1-Remove the four existing 563-7639 Magnets and hardware from the 461-7190 Mud Guard Group.

2-Assemble the four new 602-5199 Magnets to the 461-7190 Mud Guard Group by using four 473-1119 Screws, four 4I-7924 Washers, and four 7D-6922 Locknuts.
Image1

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-15000 hrs,
0-30 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.5-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Information System:

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