PRODUCT IMPROVEMENT PROGRAM FOR CONFIRMING PROPER TORQUE OF DIFFERENTIAL PIN BOLTS ON CERTAIN 785D AND 789D OFF-HIGHWAY TRUCKS Caterpillar


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PRODUCT IMPROVEMENT PROGRAM FOR CONFIRMING PROPER TORQUE OF DIFFERENTIAL PIN BOLTS ON CERTAIN 785D AND 789D OFF-HIGHWAY TRUCKS [UEBE1412]
POWER TRAIN
DIFFERENTIAL & BEVEL GEAR GP
PRODUCT IMPROVEMENT PROGRAM FOR CONFIRMING PROPER TORQUE OF DIFFERENTIAL PIN BOLTS ON CERTAIN 785D AND 789D OFF-HIGHWAY TRUCKS
UEBE1412-00

02Nov2020


A-524
D-598
O-589

 

Priority

  
  

PRODUCT IMPROVEMENT PROGRAM FOR CONFIRMING PROPER TORQUE OF DIFFERENTIAL PIN BOLTS ON CERTAIN 785D AND 789D OFF-HIGHWAY TRUCKS

3082 3281 3258
PI33229
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI33229" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI33229" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


COMPLETION DATE

TERMINATION DATE

31May2021 30Nov2021

PROBLEM

The 5P-2566 Differential Pin Bolt torque needs to be confirmed on certain 785D and 789D Off-Highway Trucks. The existing bolts can be loose.

AFFECTED PRODUCT

Model Identification Number
785D  MSY00863-00880
785D OEM  DMC00208-00212
789D  SPD00885-00930

PARTS NEEDED

No parts needed for this program

ACTION REQUIRED

Confirm the 5P-2566 Differential Pin Bolts are tightened to the proper torque specification of 105 +/- 20 Nm (77 +/- 15 lb ft).

OWNER NOTIFIAVSION

Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
100%
100%
0%
0%
0%
0%
 NOTE: This is a 2.0-hour job


PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
 
 
 
PRIORITY PRODUCT IMPROVEMENT PROGRAM FOR CONFIRMING PROPER TORQUE OF DIFFERENTIAL PIN BOLTS ON CERTAIN 785D AND 789D OFF-HIGHWAY TRUCKS

MODELS INVOLVED - 785D and 789D Off-Highway Trucks

Dear Cat Product Owner:


The 5P-2566 Differential Pin Bolts need to be inspected to confirm bolt torque on the products listed below. The existing bolts can be loose. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 02Nov2020 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.



AVSpare Inc.

Identification #(s)



Attached to 02Nov2020 Service Letter

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