PRODUCT SUPPORT PROGRAM FOR REPLACING THE WASTEGATE VALVE ACTUATOR ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ARRANGEMENT ENGINES Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE WASTEGATE VALVE ACTUATOR ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ARRANGEMENT ENGINES [UEBE1400]
AIR INLET AND EXHAUST SYSTEM
EXHAUST GP
PRODUCT SUPPORT PROGRAM FOR REPLACING THE WASTEGATE VALVE ACTUATOR ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ARRANGEMENT ENGINES
UEBE1400-00

10Nov2020


R080

 

Before/After

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE WASTEGATE VALVE ACTUATOR ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ARRANGEMENT ENGINES

1057
PS46912
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46912" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

30Nov2022

PROBLEM

The existing wastegate actuator can fail on certain 797F Off-Highway Trucks with High Altitude Arrangement Engines. If the existing wastegate actuator fails it can lead to high exhaust temperature or high inlet manifold pressure events.

AFFECTED PRODUCT

Model Identification Number
797F  LAJ00196, 353, 355, 357, 359, 361, 363-364, 386, 388, 392, 395, 398, 478, 537, 539, 545, 548-550, 552-553, 566-567, 572, 585-590, 594-595, 597-598, 613, 615, 649-650, 653, 657-658

PARTS NEEDED

Qty

Part Number Description
4 3E8017 LOCKNUT
4 3E9854 BOLT-HEX HEAD
4 1541582 BOLT-HEX HEAD
4 1907541 WASHER
2 3025889 CLAMP-V-BAND
1 3489252 BELLOWS AS
1 3762987 SHIELD AS
1 3762988 SHIELD AS
1 4289130 GASKET
1 4681645 PLATE
1 4915589 ACTUATOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Replace the wastegate actuator every 4000 hours. Refer to the Service Manual if/as necessary.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-5000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.




PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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