PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL COOLER HOSE ON CERTAIN 770G AND 772G OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL COOLER HOSE ON CERTAIN 770G AND 772G OFF-HIGHWAY TRUCKS [UEBE1382]

BRAKING SYSTEM

COOLER GP

PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL COOLER HOSE ON CERTAIN 770G AND 772G OFF-HIGHWAY TRUCKS

UEBE1382-00

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21Oct2020

U-620

A-511

D-582

O-573

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL COOLER HOSE ON CERTAIN 770G AND 772G OFF-HIGHWAY TRUCKS
1380 1365		PS54458

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NOTE:	AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54458" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31Oct2022

PROBLEM

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The existing 322-1182 Hose can fail on certain 770G and 772G Off-Highway Trucks. If the existing hose fails it will result in leaks and unexpected downtime.

AFFECTED PRODUCT

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Model	Identification Number
770G	KD200100-00128, 1000-1001 KDH00202-00503, 1000-1007
770G OEM	RMA00100-00110, 1000
772G	KE300100-00133, 1000-1005, 1007-1008, 1012-1014 KEX00101, 103-502, 1000-1004
772G OEM	RME00100-00104, 1000

PARTS NEEDED

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Qty	Part Number	Description
4	8T4984	CLAMP-BAND
1	5935978	HOSE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the 322-1182 Oil Cooler Hose with a new 593-5978 Hose. Install new clamps. Install two clamps at each end of the hose. Orient the clamps 180 degrees from each other.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-5000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%