PRODUCT SUPPORT PROGRAM FOR REPLACING TRANSMISSION SOFTWARE ON CERTAIN MOTOR GRADERS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING TRANSMISSION SOFTWARE ON CERTAIN MOTOR GRADERS [UEBE1299]
ELECTRICAL AND STARTING SYSTEM
ELECTRONICS GP-POWER TRAIN
PRODUCT SUPPORT PROGRAM FOR REPLACING TRANSMISSION SOFTWARE ON CERTAIN MOTOR GRADERS
UEBE1299-00

14Oct2020


U-605
D-568
O-558

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING TRANSMISSION SOFTWARE ON CERTAIN MOTOR GRADERS

4800 4808 7610 7620
PS46888
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46888" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

30Apr2022

PROBLEM

579-1100 Transmission Software needs to be replaced on certain 12M 3, 140, 140M 3, 150, 160, and 160M 3 Motor Graders. This software can cause reduced shift performance on certain shifts, particularly the 5F to 6F shift, due to software issue that limited engine speed during the shift. Operators may also feel like machine is generally underpowered. If machine is not running 579-1100 Transmission Software, then the software does not need to be updated and this service letter would not apply.

AFFECTED PRODUCT

Model Identification Number
12M 3 N9B00115, 120, 125, 132, 134, 148, 150, 152, 154, 157, 159, 163, 172-173, 177-178, 180, 183, 188-191, 193, 195-197, 199-201, 216, 219, 226, 230-231, 234, 236, 255, 258, 261-262, 266, 268, 272, 277, 287, 294, 296, 308, 323, 329, 336, 338, 342, 347, 352, 354, 368, 377, 389, 399, 409, 416, 420, 428-431, 434, 448, 451, 461, 471, 474, 476, 480, 485, 489, 494-495, 506, 509, 511, 513-514, 521, 532-533, 535-536, 546-547, 567, 578-581, 587-588, 590, 594, 596, 604-606, 614, 618, 628, 634, 636-637, 641, 653, 655, 657-658, 661, 669-670, 679, 682, 688, 691, 698, 704, 706, 714-716, 727, 732, 734, 739, 742-743, 749, 753, 761, 811, 824-826, 828-829, 833-837, 839, 848, 867-869, 871-873, 879, 891, 894, 898, 903, 905-908, 915, 936-937, 940-948, 950-952, 954-1000

N9F00103-00104, 120, 144, 149-150, 153, 161, 165, 172, 187, 190, 203-204, 206, 221-222, 224-225, 232-233, 238, 242, 248-250, 253, 258, 275, 277, 280, 282, 289, 295, 300, 304, 317-318, 326, 330, 334-335, 338-339, 341, 343, 345, 347-349, 352, 354-356, 363-364, 370, 383, 389, 395, 406-407, 412, 421, 423-424, 426-427, 430, 434, 437, 441, 443-444, 448-449, 451, 456, 458, 462, 469, 472, 475-476, 479, 483, 489, 496-497, 502, 514, 517, 523, 529-530, 534, 543, 547, 557, 563-565, 567, 577, 583, 592, 600, 605, 615, 618, 620, 629, 634, 647, 650-651, 653, 659, 662, 668, 670, 672-673, 675-676, 683, 696, 726, 730, 732, 735, 745, 747, 756, 762, 766, 771, 774, 781-782, 788, 790, 794-795, 797-798, 803, 805-806, 814-815, 817-818, 826-827, 830, 832, 835, 837-838, 854, 856-857, 864, 870-871, 876-877, 879, 883, 886, 892, 906, 909, 918-919, 928, 931-932, 934-935, 949-950, 953, 963, 965-966, 984, 990, 999, 1005-1006, 1008, 1017, 1024-1025, 1029, 1031, 1040, 1042, 1046, 1055, 1060, 1072, 1179, 1182-1183, 1190, 1196, 1201, 1204, 1211, 1213, 1218-1223, 1232-1233, 1241, 1254-1259, 1263, 1265-1267, 1270, 1273-1274, 1276, 1279-1280, 1282, 1284, 1290-1293, 1298-1302, 1304-1305, 1309-1344

N9P00101, 104, 108, 112, 116-117, 126, 128-132, 143, 146, 149, 166, 170, 173, 175, 180, 190, 197, 199, 201-202, 206-207, 215, 222, 225, 229, 232, 234, 243, 249, 251, 254, 256, 258, 260, 263, 265, 270-271, 275-276, 279, 281, 288, 290-301

N9R00100, 103, 105, 124, 127, 148, 150, 155, 162, 173, 175-176, 178-179, 182, 184, 186-187, 190, 194, 197, 202, 204-205, 208, 231, 242, 246-247, 250, 256, 261, 265, 271, 273-274, 277, 282, 287, 289-290, 294-296, 299, 308, 310-311, 321, 325, 334, 336, 342, 346-347, 357-358, 360-377
140-15 EB200100-00262

EB300100-00291

ENF00100-00116

ENH00100-00127
140M 3 N9D00100, 102, 115, 119, 124, 142, 145, 151, 156, 160, 171-172, 182, 192, 205, 210, 217, 224, 227, 236, 260, 276, 281, 284, 288, 308, 311, 317, 328, 334, 337, 339, 343, 348-349, 352, 356, 358, 362, 370, 374, 376-377, 382, 384-385, 389, 391-392, 398-399, 412, 415, 419-421, 428, 431-432, 435, 439, 460-461, 468, 477, 483-484, 487, 489, 494, 502, 504, 514-515, 519-520, 523, 538, 544, 548, 554, 556, 558, 563, 565, 567, 569, 571, 573, 575, 577, 582, 591, 603, 609, 616, 619, 621, 623-624, 628, 630, 638, 644, 655-656, 661, 687, 693-694, 697, 700, 725, 730, 752, 771, 777-778, 788, 795, 804, 809, 817-820, 827, 832-833, 839-840, 857, 864, 868-869, 871, 879-880, 883, 885, 889, 899, 904, 909, 911-912, 919, 931, 933, 939, 944-948, 952-953, 960, 963, 967, 971-972, 974, 977, 987, 991-992, 994, 997, 999-1001, 1011, 1016, 1018, 1022, 1026-1027, 1032, 1035-1036, 1044, 1046, 1051-1053, 1055-1056, 1059-1060, 1066, 1068, 1073-1074, 1079, 1081, 1086, 1095, 1101-1102, 1111, 1113, 1115, 1124-1125, 1127, 1134, 1136-1137, 1143, 1147, 1149-1150, 1159, 1172, 1178, 1183, 1187, 1192, 1194, 1197-1198, 1211, 1226-1228, 1230-1231, 1238, 1244, 1253, 1267-1268, 1313, 1317, 1340, 1345, 1389, 1398-1399, 1440-1442, 1445, 1449-1450, 1452-1454, 1457-1458, 1462, 1464, 1472-1473, 1476, 1478, 1480, 1484, 1498, 1501-1502, 1504, 1506-1507, 1515, 1520, 1522, 1529-1530, 1534, 1536, 1542, 1544-1545, 1549, 1556-1559, 1562, 1565-1567, 1570, 1576, 1579, 1581, 1588, 1593, 1595-1596, 1599, 1603-1604, 1606-1607, 1614-1623, 1625, 1629, 1631-1635, 1640, 1642-1643, 1647-1648, 1652-1714

N9G00102, 105, 109, 111, 117, 122, 125-129, 131, 139-143, 145, 147, 149, 151, 155-156, 163-164, 167, 171, 174-176, 178, 184, 193-194, 196, 204-205, 209, 221, 234, 238-239, 243, 247, 254, 259, 262, 266, 269-270, 277, 283, 290, 294-317

N9J00105, 109-110, 117, 124, 132-133, 135-137, 139, 142, 148, 153, 159, 161-162, 170-172, 174-175, 177, 179, 183-184, 189, 193-194, 196, 200-202, 205, 209, 211, 223, 226-228, 230-232, 240, 243, 246, 250, 252, 257, 259, 263-264, 267, 269, 272, 277, 279-280, 282, 287, 292, 295, 300, 308, 311-312, 318-319, 321, 324, 327, 339, 342-346, 356, 358-359, 362, 369, 371-372, 375-376, 378-379, 385, 387, 395, 400-401, 403-404, 406, 412, 415, 425, 432, 445, 455-456, 460-461, 468, 471, 487, 489, 492, 495, 503, 506, 509-510, 519, 522, 529, 531-532, 538, 542, 546, 552, 561, 567-569, 571, 573, 578, 580, 590-594, 596, 599, 608, 617-618, 623, 629, 646, 648-649, 654, 657-659, 663-664, 670-671, 674-675, 679, 689-690, 692, 699, 701, 707-709, 713, 716-717, 719, 721, 724, 726, 732-733, 737, 748, 751-752, 757, 769, 778, 784-785, 787-788, 797-798, 814, 816, 824-825, 833, 839, 842, 847, 850, 854, 856, 858, 863-864, 869-870, 872, 879-880, 882-883, 886, 888, 890, 901, 904-905, 910, 912, 918, 921, 923, 927, 932, 973, 1050, 1052, 1058-1059, 1063, 1065, 1067-1068, 1073, 1078, 1082, 1088-1089, 1096, 1099, 1103-1104, 1107, 1111, 1113, 1120-1122, 1126-1128, 1131, 1138, 1141, 1148, 1151-1152, 1158-1159, 1165, 1168, 1173-1174, 1181-1182, 1187-1189, 1192-1193, 1196-1202, 1208-1209, 1212, 1214-1215, 1218-1219, 1221, 1225, 1228, 1230, 1232, 1234-1239, 1241, 1243-1244, 1247, 1252-1255, 1257-1265, 1267-1376

N9M00103, 105, 110, 115, 121, 124, 134, 138, 140, 146-147, 158, 162, 168, 172-173, 180, 182, 184, 189-190, 194, 201-202, 204-205, 208, 213-215, 221, 223-224, 235, 241, 244, 247, 249, 251, 254, 256, 263, 269, 273, 275, 279, 294-295, 309, 314, 316, 320, 324, 326, 329, 332, 334-335, 343-344, 353, 372, 375-376, 384, 389, 394, 400, 402, 414-415, 418, 428, 430, 435-436, 469-470, 474-475, 477, 481, 485, 499, 504, 506, 508, 510-511, 525, 529, 538-539, 541, 544, 550, 552, 561, 567-568, 571, 576, 579-580, 587-591
150-15 EB400100-00261

EB500100-00330

ENJ00100-00121

ENK00100-00123
160-15 EB600100-00111

EB700100-00196

ENL00100-00102

ENM00100-00109
160M 3 N9E00102, 110, 1019, 1024-1026, 1028-1029, 1031-1035, 1037-1040

N9L00104, 107, 111, 114, 116, 118, 121, 126, 130, 132, 136, 146-147, 150, 153-154, 157-158, 160-161, 163, 167-171, 175-176, 179-180, 182-183, 190-191, 193

N9T00101-00104, 109, 118, 122, 124, 132, 134, 146, 152, 154, 160, 162, 166, 169, 171-173, 176-177, 179, 181, 183-186, 190-191, 194-195, 201, 204, 208-209, 212-213, 219, 224-227, 230-231, 234, 242, 247, 253-254, 256-257, 259, 262, 266-269, 276, 282, 287-288, 293-294, 300-301, 306, 308-311, 313, 315, 317, 321-322, 328, 330, 335, 340, 345-348, 353, 355, 360, 362, 364, 367, 370, 373, 375, 378, 386

PARTS NEEDED

Qty

Part Number Description
1 4944860 Aux Implement Software (If equipped)
1 5946148 Implement Software
1 5946151 Implement #2 Software
1 5946176 HRC Message Display Software (If equipped)
1 5983876 Trans/ Chassis Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Transmission software needs to be updated in order to resolve issue introduced with 579-1100 Transmission Software.

New software is available in the form of a flash file through AVSpare Service Information System (SIS). A newer part number may be available. SIS web only displays the latest available flash file.

To ensure compatibility of new transmission software, please ensure all needed machine software is installed at the same time.

Note: Software update requires service tool Cat Electronic Technician (Cat ET) Service tool release 2019C v1.0 or later.

Note: Before performing any repair to this machine, refer to the "Parking" section in the Operation and Maintenance Manual for safe parking procedures.

Note: Always use the latest software available. Sometimes flash file part numbers are updated before the program terminates.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-9000 hrs,
0-96 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.5-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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