PRODUCT SUPPORT PROGRAM FOR REPLACING ENGINE BLOCKS AT PLANNED COMPONENT REBUILD (PCR) ON CERTAIN 797 AND 797B OFF-HIGHWAY TRUCKS Caterpillar


`
PRODUCT SUPPORT PROGRAM FOR REPLACING ENGINE BLOCKS AT PLANNED COMPONENT REBUILD (PCR) ON CERTAIN 797 AND 797B OFF-HIGHWAY TRUCKS [UEBE1298]
BASIC ENGINE
CYLINDER BLOCK GP
PRODUCT SUPPORT PROGRAM FOR REPLACING ENGINE BLOCKS AT PLANNED COMPONENT REBUILD (PCR) ON CERTAIN 797 AND 797B OFF-HIGHWAY TRUCKS
UEBE1298-00

24Sep2020


N030
N184
N18C
N18E
N18F
N18G
Z800
Z850

 

After Failure Only

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR REPLACING ENGINE BLOCKS AT PLANNED COMPONENT REBUILD (PCR) ON CERTAIN 797 AND 797B OFF-HIGHWAY TRUCKS

1201
PS54441
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54441" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

30Sep2022

PROBLEM

Certain 3512 engine blocks used on certain 797 and 797B Off-Highway Trucks are susceptible to develop deck cracks at liner insert counterbores, head bolt holes, and/or at water passages. If cracked, the cylinder block is not able to be used for an engine overhaul or rebuild.

AFFECTED PRODUCT

Model Identification Number
797  5YW00197-00200, 204-209, 213-218, 221-222, 240, 244-245, 247-250, 254-257, 260-269
797B  JSM00123, 127-128, 130-131, 135-136, 139-142, 144-149, 151, 153-164, 191-194, 206-212, 216-217, 219-228, 238, 261, 265-267, 276-279, 296, 298, 302-303, 308, 311-317, 320-332, 338-353, 364-365, 369-382, 386-389, 393-395, 398-402, 404-409, 412-413, 415, 418, 422, 424, 426, 428, 430, 432, 434-439, 446, 449-451, 453, 456-457, 461-462, 472, 476-488

PARTS NEEDED

Qty

Part Number Description
1 20R3441 BLOCK GP-CYL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Replace the cylinder block only if the dealer-inserted block has deck cracks at liner insert counterbores, head bolt holes, and/or at water passages, and the engine was built with aluminum spacer plates and 362-8264 MLS head gasket at last overhaul.

If cylinder block fails leak test, replace the cylinder block. No further action is required to determine reusability.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-8000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
8001-12000 hrs,
13-36 mo 
53.0%
0.0%
0.0%
0.0%
35.0%
100.0%
12001-24000 hrs,
37-72 mo 
33.0%
0.0%
0.0%
0.0%
50.0%
100.0%
24001-36000 hrs,
73-108 mo 
7.0%
0.0%
0.0%
0.0%
70.0%
100.0%
 NOTE: This is a 0.0-hour job

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

This program is applicable ONLY to engine blocks with liner counterbore inserts, and aluminum spacer plate with 362-8264 MLS head joint was used at last overhaul.

When submitting claim against this program, Dealer must show total accumulated hours on the engine block to determine correct Service Claim Allowance.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Information System:

PRODUCT SUPPORT PROGRAM FOR REPLACING WHEEL BEARINGS USING AN IMPROVED PRELOAD PROCEDURE ON CERTAIN 12M 3, 120M 2, 140M 3, AND 160M 3 MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE NRS COOLER ON ON CERTAIN 336F, 340F AND 352F EXCAVATORS, 725, 730 AND 735 ARTICULATED TRUCKS, 772G OFF-HIGHWAY TRUCKS, 826K LANDFILL COMPACTORS, 966, 972 AND 980 WHEEL LOADERS, D6T TRACK-TYPE TRACTORS, AND P
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 217-4193 AND 217-4195 COOLANT HOSES FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND INSTALLING RADIO BRACKET FOR CAB PANEL ASSEMBLY ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE AND AFTERTREATMENT SOFTWARE ON CERTAIN 994K WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE BOOM CYLINDER, STICK CYLINDER, AND GRAPPLE CYLINDERS ON CERTAIN 559D AND 2384D KNUCKLE BOOM LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE MACHINE PIN PLATE ON CERTAIN 150 AND 160 MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW FRONT WHEEL ON CERTAIN 777G OFF-HIGHWAY TRUCKS AT REBUILD
PRODUCT SUPPORT PROGRAM FOR INSPECTING CONNECTING RODS AND POSSIBLY REPLACING A CYLINDER PACK ON CERTAIN 793F AND 794 OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PRODUCT LINK RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE CAMSHAFT ON CERTAIN 797F OFF-HIGHWAY TRUCKS, EQUIPPED WITH THE HIGH ALTITUDE ARRANGEMENT
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 445-9753 EXHAUST BRACKET ON CERTAIN 794 AC AND 796 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING TRANSMISSION SOFTWARE ON CERTAIN MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF PUMP ON CERTAIN CATERPILLAR PRODUCTS EQUIPPED WITH A C7.1 ENGINE
PRODUCT SUPPORT PROGRAM FOR REPLACING THE TURBINE INLET SENSOR ON CERTAIN 794 AC OFF-HIGHWAY TRUCKS EQUIPPED WITH HIGH ALTITUDE AIR SYSTEMS
PRODUCT IMPROVEMENT PROGRAM FOR PERFORMING NEW CALIBRATIONS ON CERTAIN 740 AND 745 ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR REMOVING THE RETARDER LEVER ON CERTAIN 745 AND 745C ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE SHIMS AND BOLTS OF THE HITCH GP ON CERTAIN 140 GC MOTOR GRADERS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING CERTAIN 230-1070 ENGINE OIL PANS IN DEALER PART STOCK
PRODUCT SUPPORT PROGRAM FOR REMOVING THE RETARDER LEVER ON CERTAIN 745 ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE OIL SCAVENGE PUMP BOLTS ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING THE TRACTION CONTROL WIRING ON CERTAIN R1700 LOAD HAUL DUMP MACHINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 521-6254 ENGINE HARNESS ASSEMBLY ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE FAN BELT TIGHTENER BEARINGS ON CERTAIN 785G OFF-HIGHWAY TRUCKS