PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE AND AFTERTREATMENT SOFTWARE ON CERTAIN 994K WHEEL LOADERS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE AND AFTERTREATMENT SOFTWARE ON CERTAIN 994K WHEEL LOADERS [UEBE1280]
ELECTRICAL AND STARTING SYSTEM
ELECTRONICS GP-ENGINE
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE AND AFTERTREATMENT SOFTWARE ON CERTAIN 994K WHEEL LOADERS
UEBE1280-00

25Nov2020


U-679
A-559
D-639
O-630

 

Before/After

  
 Parts stock action needed 

PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE AND AFTERTREATMENT SOFTWARE ON CERTAIN 994K WHEEL LOADERS

1920 7750 7610 7620 7490
PS46924
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46924" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

30Nov2022

PROBLEM

The new engine and aftertreatment software has the following improvements:
-Cylinder cutout strategy to reduce hydrocarbon generation at low load factors
-DEF controller changes to minimize low DEF pressure codes
-Improves DEF pump priming performance
-Eliminates erratic NOx sensor faults

AFFECTED PRODUCT

Model Identification Number
994K  SMX00201-00211

PARTS NEEDED

Qty

Part Number Description
1 6017632 SFWR GP-A1000
1 6017633 SFWR GP-A1015
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

****Parts Stock ****

Rework engines with 552-5315 Engine Arrangement, Engine Serial Numbers H4R00107, H4R00111, H4R00116, and H4R00117 in dealer parts stock. Replace the existing engine software and aftertreatment software with the software listed in the Parts Needed or the latest available in SIS Web.

 
 
****Affected Product****
Replace the existing engine software and aftertreatment software with the software listed in the Parts Needed or the latest available in SIS Web.

SERVICE CLAIM ALLOWANCES

****Parts Stock****

Submit one claim for all engines reworked in dealer parts stock. Include the serial number of the engines reworked in dealer parts stock. 1.0 hour is allowed for each engine reworked in dealer parts stock.

 
 
****Affected Product****
Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-18000 hrs,
0-60 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job



PARTS DISPOSITION

****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Information System:

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