PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW FRONT WHEEL ON CERTAIN 777G OFF-HIGHWAY TRUCKS AT REBUILD Caterpillar


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PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW FRONT WHEEL ON CERTAIN 777G OFF-HIGHWAY TRUCKS AT REBUILD [UEBE1269]
BRAKING SYSTEM
BRAKE GP
PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW FRONT WHEEL ON CERTAIN 777G OFF-HIGHWAY TRUCKS AT REBUILD
UEBE1269-00

03Oct2020


K632

 
Containment -
Before/After

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW FRONT WHEEL ON CERTAIN 777G OFF-HIGHWAY TRUCKS AT REBUILD

0730 4200 4006 4205 4016 4201
PS91127
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

NOTE:

When reporting the repair, use "PS91127" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

31Oct2021

PROBLEM

The existing 308-3212 Wheel can fail either by cracking, wheel bearing bore damage, or spline wear on certain 777G Off-Highway Trucks.

The wheels need to be inspected at PCR or CCR rebuild and be replaced if they do not fall into the reusability guidelines.

AFFECTED PRODUCT

Model Identification Number
777G  TNM00112, 114, 118-119, 122, 135, 137, 139, 141, 161, 164, 166, 639, 765-767, 788

PARTS NEEDED

Qty

Part Number Description
20 3215144 BOLT-WHEEL
1 5670369 WHEEL-FRONT
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

The material of the 308-3212 Wheel has been improved. The new Wheel part number is 567-0369 replacing the older 308-3212. Improvements have also been made to the inner Wheel Bearing Bore by adding more material to strengthen the bore area and improve life of the wheel.
Wheel material improvements will help with wheel cracking, bearing bore damage, and wheel brake disc spline wear.

The 567-0369 Wheel is effective with all the products after the listed serial numbers.

During a CCR or PCR rebuild, inspect the 308-3212 Front Wheel Splines for wear and reusability. Follow the Reuse and Salvage Guidelines for your model 777G Off-Highway Truck for gear and spline teeth wear.

If your part is not able to be reused due to spline wear and needs replaced, this service letter can be applied. Photos of the gear teeth wear along with photos of the date code are required with the claim.

Please use the below pictures as an example for required photos on Wheel Spline Wear and Wheel Cracking.
Bearing Bore damage is evident.
Image1
Image2

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-9000 hrs,
0-36 mo 
33.0%
0.0%
0.0%
0.0%
50.0%
100.0%
9001-18000 hrs,
37-72 mo 
0.0%
0.0%
0.0%
0.0%
75.0%
100.0%
 NOTE: This is a 0.0-hour job

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.




PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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