PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS [UEBE1216]
POWER TRAIN
TRANSMISSION GP
PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS
UEBE1216-01

29Oct2020
(Revised 18Nov2020)


N030
N184
N18C
N18E
N18F
N18G

 
Containment -
After Failure Only

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS

3160 3030
PS61439
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

NOTE:

When reporting the repair, use "PS61439" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

 
NOTE:

This Revised Service Letter replaces the 29Oct2020 Service Letter. Changes have been made to the Service Claim Allowances.


TERMINATION DATE

31Oct2022

PROBLEM

The existing 8P-4617 Transmission Seal Ring can fail on certain 797, 797B, and 797F Off-Highway Trucks.

AFFECTED PRODUCT

Model Identification Number
797  5YW00197-00198, 201, 204-205, 208-209, 213-218, 221-222, 240, 244-245, 247-248, 254-255, 262-265
797B  JSM00123, 127-128, 130-131, 135-136, 139-142, 144-149, 152-164, 191-194, 206-212, 216-217, 219, 236-237, 244, 256, 261, 266-267, 296, 298, 302-303, 308, 311-317, 320-326, 330-332, 338-348, 352-353, 364-365, 369-382, 386-389, 393-395, 398-402, 404-409, 412-413, 415, 418, 422, 424, 426, 430, 432, 434-439, 446, 449-451, 453, 456-457, 461-462, 472, 476-488
797F  LAJ00142-00144, 200-203, 254-255, 303, 445-446

PARTS NEEDED

Qty

Part Number Description
1 1A9579 BOLT - As Required
2 1S2174 SEAL-O RING - As Required
1 2J8163 SEAL-O RING - As Required
8 2M9780 SEAL-O-RING-STOR - As Required
6 2S1382 SPRING - As Required
4 2S4078 SEAL-O-RING-STOR - As Required
1 3D2824 SEAL-O-RING-STOR - As Required
1 3D8317 RING-RETAINING - As Required
30 3J1907 SEAL-O-RING-STOR - As Required
3 3J7354 SEAL-O-RING-STOR - As Required
6 3K0360 SEAL-O-RING-STOR - As Required
8 3S2093 STRAP-CABLE - As Required
4 4D7794 CLIP - As Required
10 4K1388 SEAL-O-RING-STOR - As Required
1 4L7711 SEAL-O RING - As Required
8 4P7581 CLIP-LADDER - As Required
2 4T3133 ELEMENT-HYD - As Required
4 5C8312 NUT-HEX - As Required
1 5H8624 SEAL-O-RING - As Required
1 5K9090 SEAL-O-RING-ORFS - As Required
1 5P6726 RING-RETAINING - As Required
2 5P7703 GROMMET - As Required
2 5P7854 CLIP-LOOP - As Required
37 5P8245 WASHER-HARD - As Required
20 5P8347 BOLT-HEX HEAD - As Required
3 6D4244 CLIP-LOOP - As Required
2 6I8171 RING-SEAL - As Required
17 6I9790 DAMPER-BOLT - As Required
1 6K6307 SEAL-O-RING - As Required
13 6V0852 CAP-DUST - As Required
40 6V1820 BOLT - As Required
21 6V3668 BOLT - As Required
26 6V3821 BOLT - As Required
4 6V3822 BOLT - As Required
8 6V3823 BOLT-HEX HEAD - As Required
48 6V4248 BOLT - As Required
37 6V5217 BOLT-HEX HEAD - As Required
4 6V5219 BOLT-HEX HEAD - As Required
8 6V5221 BOLT-HEX HEAD - As Required
4 6V5696 BOLT - As Required
85 6V5839 WASHER-HARD - As Required
13 6V6317 BOLT - As Required
1 6V7673 BOLT-HEX HEAD - As Required
3 6V8177 BOLT - As Required
2 6V8210 BOLT-LOCKING - As Required
16 6V8212 BOLT-HEX HEAD - As Required
1 6V8757 RING-RETAINING - As Required
5 6V9607 BOLT - As Required
1 6V9746 SEAL-O-RING-ORFS - As Required
2 7C4355 CLIP - As Required
1 7F8268 SEAL-O RING - As Required
2 7K1181 STRAP-CABLE - As Required
5 7M8485 SEAL-O-RING-STOR - As Required
1 7T2457 RING-TORIC - As Required
10 7X0599 WASHER-HARD - As Required
12 7X7729 WASHER-HARD - As Required
1 7X9372 SEAL-O RING - As Required
1 8C3080 SEAL-O RING - As Required
1 8C3446 VALVE-SAMPLING - As Required
1 8C3447 CAP-DUST - As Required
4 8C9660 WASHER - As Required
3 8E3837 RING-SEAL - As Required
1 8F6711 SEAL-O RING - As Required
1 8F8861 SEAL-O-RING - As Required
2 8M4435 SEAL-O-RING - As Required
14 8M4443 SEAL-O-RING - As Required
2 8M4445 SEAL-O RING - As Required
3 8M4987 SEAL-O-RING - As Required
1 8M5252 SEAL-O RING - As Required
1 8M5253 SEAL-O-RING - As Required
4 8M5254 SEAL-O-RING - As Required
4 8M8157 SEAL-O-RING - As Required
1 8T0070 BOLT - As Required
8 8T0100 BOLT-HEX HEAD - As Required
4 8T0341 BOLT-SOCKET HEAD - As Required
16 8T4186 BOLT-HEX HEAD - As Required
4 8T4224 WASHER-HARD - As Required
4 8T7547 BOLT-HEX HEAD - As Required
2 9G8718 RING-SEAL - As Required
100 9M1974 WASHER-HARD - As Required
2 9N4146 RING-SEAL INT - As Required
2 9X7287 SEAL-O-RING - As Required
1 1004311 SENSOR GP-PRESS - As Required
1 1046730 GASKET - As Required
4 1137764 DISC AS-FRICTION - As Required
1 1150764 RING-LOCK - As Required
1 1305300 CLIP - As Required
1 1342252 SENSOR GP-TEMP - As Required
1 1407041 RING-RETAINING - As Required
3 1407076 RING-SEAL - As Required
1 1407097 RING-SEAL - As Required
1 1407098 RING-SEAL - As Required
2 1407110 RING-SEAL - As Required
2 1407111 RING-SEAL - As Required
1 1407127 CARRIER-RING
38 1407144 DAMPER-BOLT - As Required
1 1407147 MANIFOLD
28 1430811 BOLT-HEX HEAD - As Required
4 1512161 DISC AS-FRICTION - As Required
13 1512162 DISC AS-FRICTION - As Required
1 1536709 GASKET-ACCESS - As Required
1 1536721 GASKET-TOP COVER - As Required
1 1554880 RING-RETAINING - As Required
1 1563934 HOSE AS - As Required
1 1565851 RING-SEAL - As Required
1 1565900 RING-RETAINING - As Required
1 1586594 SPRING - As Required
1 1593279 SENSOR GP-PRESS - As Required
1 1614511 SEAL-O-RING - As Required
4 1622165 BOLT-HEX - As Required
10 1733272 DISC AS-FRICTION - As Required
2 1743490 BOLT - As Required
1 1757895 SEAL-O-RING - As Required
1 1757900 SEAL-O-RING - As Required
1 1875440 HARNESS AS - As Required
1 1888661 CLIP - As Required
1 1889803 RING-SEAL - As Required
30 1924744 BOLT-HEX HEAD - As Required
5 2042281 STRAP-CABLE - As Required
16 2143612 BUTTON - THRUST - As Required
1 2147568 SEAL-O-RING-STOR - As Required
1 2264562 HARNESS AS - As Required
1 2350582 VALVE GP-SOL - As Required
2 2385079 SEAL-O-RING-STOR - As Required
2 2385082 SEAL-O-RING-STOR - As Required
4 2385084 SEAL-O-RING-STOR - As Required
4 2915203 BOLT-HEX HEAD - As Required
1 3103954 SEAL-O-RING - As Required
20 3308196 SEAL-O-RING - As Required
1 3653180 SEAL-WEAR SLEEVE - As Required
1 3917125 SWITCH GP - As Required
1 4336997 KIT-DT BEARING - As Required
24 4469233 SPRING-WAVE - As Required
1 4860415 KIT-DT BEARING - As Required
2 4920311 SEAL-PIP - As Required
78 5143285 SPRING-WAVE - As Required
2 5626148 VALVE GP-MT - As Required
1 5705781 GASKET - As Required
5 5877217 VALVE GP-MDL - As Required
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

The intent of this Containment Service Letter is to provide After Failure coverage for transmission seal ring failures only.

Refer to the Service Manual if/as necessary to rework the transmission. A full rebuild is typically not required for components under 4,000 hours (subject to inspection).

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-10000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
10001-14000 hrs,
25-36 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
14001-18000 hrs,
37-48 mo 
0.0%
25.0%
0.0%
0.0%
75.0%
75.0%
 NOTE: This is a 115.0-hour job

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

40 hours are to be allocated for removal & install Labor. 75 hours are to be allocated to disassembly & assembly.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Information System:

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PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REPLACING 395-5455 AND 395-5456 HOSE ASSEMBLIES ON CERTAIN MH3037 MATERIAL HANDLERS
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PRODUCT SUPPORT PROGRAM FOR RELOCATING THE THERMOSTATIC CONTROL MODULE ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL FILTER ON CERTAIN 797F OFF-HIGHWAY TRUCKS ENGINES WITH HIGH ALTITUDE ARRANGEMENT
PRODUCT SUPPORT PROGRAM FOR REPLACING THE JACKET WATER PUMP ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ARRANGEMENT
PRODUCT SUPPORT PROGRAM FOR REPLACING THE MAGNETS ON THE MUD GUARD FOR THE DYNAMIC GAS BLENDING (DGB) LIQUID NATURAL GAS (LNG) TANK ON CERTAIN 785C OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BRAKE CHARGING PUMP ON CERTAIN 773G AND 775G OFF HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE COMPRESSOR LINE CLAMPS ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH 4X4 ENGINE SERIAL PREFIX
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 445-9753 EXHAUST BRACKET ON CERTAIN 794 AC AND 796 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE CAMSHAFT ON CERTAIN 797F OFF-HIGHWAY TRUCKS, EQUIPPED WITH THE HIGH ALTITUDE ARRANGEMENT
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PRODUCT LINK RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSPECTING CONNECTING RODS AND POSSIBLY REPLACING A CYLINDER PACK ON CERTAIN 793F AND 794 OFF-HIGHWAY TRUCKS
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PRODUCT SUPPORT PROGRAM FOR REPLACING THE MACHINE PIN PLATE ON CERTAIN 150 AND 160 MOTOR GRADERS
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