PRODUCT SUPPORT PROGRAM FOR INSTALLING SOFTWARE ON CERTAIN 793F OFF-HIGHWAY TRUCKS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR INSTALLING SOFTWARE ON CERTAIN 793F OFF-HIGHWAY TRUCKS [UEBE1208]
ELECTRICAL AND STARTING SYSTEM
ELECTRONICS GP-POWER TRAIN
PRODUCT SUPPORT PROGRAM FOR INSTALLING SOFTWARE ON CERTAIN 793F OFF-HIGHWAY TRUCKS
UEBE1208-00

04Sep2020


N030
N035

 
Containment -
Before/After

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR INSTALLING SOFTWARE ON CERTAIN 793F OFF-HIGHWAY TRUCKS

7610 7620 7490 4800
PS91124
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

NOTE:

When reporting the repair, use "PS91124" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

31Dec2020

PROBLEM

New software needs to be installed on certain 793F Off-Highway Trucks to improve transmission seal performance and reduce driveline resonance.

AFFECTED PRODUCT

Model Identification Number
793F  SSP00144-00147, 153-154, 158-161, 263, 280-281, 284-285, 308, 318, 348, 350, 353, 384-386, 408-409, 435, 437, 537, 540, 575

PARTS NEEDED

Qty

Part Number Description
1 5656603 SFWR GP-A1000 (ENGINE ECM-TIER 2 ONLY)
1 5785790 SFWR GP-A4032 (TELEMATICS ECM-TIER 2 ONLY)
1 5787760 SFWR GP-A3003 (BRAKE ECM - ALL)
1 5788978 SFWR GP-A3001 (CHASSIS ECM - ALL)
1 5788981 SFWR GP-A5003 (TRANSMISSION ECM - ALL)
1 5836413 SFWR GP-A4032 (TELEMATICS ECM - FLASH)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

The new software bundle has improvements for optimizing clutch pressures and reducing driveline resonance. Install the software specific to your machines configuration. The new software is available in the form of a flash file through AVSpare Service Information System (SIS). Go to SIS Web to make sure the new
flash file part number is still the latest flash file part number. A newer flash file part number may be available. SIS Web only displays the latest available flash file.

Ensuring that you are using the latest version of ET, flash the new Software onto the Transmission ECM. Refer to the Service Manual if/as necessary.

NOTE: Transmissions that are configured with APECS (transmission serial prefix JA5 and AS6) will require a recalibration. Transmissions that are configured with CTS (transmission serial prefix PJT) do not require a recalibration.

NOTE: Always use the latest software available. Sometimes the flash file part numbers are updated before the program terminates.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-75000 hrs,
0-144 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Information System:

PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REROUTING THE EXCITION LEADS ON CERTAIN GENERATORS USED ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SPEED SENSOR ON CERTAIN COMPACTORS AND AP355F PAVERS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REPLACING 395-5455 AND 395-5456 HOSE ASSEMBLIES ON CERTAIN MH3037 MATERIAL HANDLERS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING ALL 516-2725 DEF PUMPS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SHIFT VALVE ON CERTAIN CP54B, CP56B, CS54B, CS56B, CS74B, AND CS78B VIBRATORY SOIL COMPACTORS
PRODUCT IMPROVEMENT PROGRAM FOR REROUTING THE HOSE ASSEMBLY FROM TOP OF THE CHARGE PUMP ON CERTAIN 259D3 COMPACT TRACK LOADERS AND 236D3/242D3 SKID STEER LOADERS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 583-6638 GRADER BLADE WING KITS IN DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING THE RADIATOR ON CERTAIN 793D OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR RELOCATING THE THERMOSTATIC CONTROL MODULE ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE WHEEL (HUB) ON CERTAIN 745C ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION ON CERTAIN 745 AND 745C ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING ADDITIONAL BOLTS TO THE TOW ARM AND DROP ARM JOINT FOR CERTAIN AP655F ASPHALT PAVERS EQUIPPED WITH SE60 V XW AND SE60 VT XW SCREEDS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 318-3721 HUMP HOSES FROM DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 20R3317, 20R3318, 20R3320, 20R3321, 20R3324, 20R3328, AND 20R8517 REMAN VALVE ROCKER ARMS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL FILTER ON CERTAIN 797F OFF-HIGHWAY TRUCKS ENGINES WITH HIGH ALTITUDE ARRANGEMENT
PRODUCT SUPPORT PROGRAM FOR REPLACING THE JACKET WATER PUMP ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ARRANGEMENT
PRODUCT SUPPORT PROGRAM FOR REPLACING THE MAGNETS ON THE MUD GUARD FOR THE DYNAMIC GAS BLENDING (DGB) LIQUID NATURAL GAS (LNG) TANK ON CERTAIN 785C OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BRAKE CHARGING PUMP ON CERTAIN 773G AND 775G OFF HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE COMPRESSOR LINE CLAMPS ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH 4X4 ENGINE SERIAL PREFIX
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 445-9753 EXHAUST BRACKET ON CERTAIN 794 AC AND 796 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE CAMSHAFT ON CERTAIN 797F OFF-HIGHWAY TRUCKS, EQUIPPED WITH THE HIGH ALTITUDE ARRANGEMENT
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PRODUCT LINK RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSPECTING CONNECTING RODS AND POSSIBLY REPLACING A CYLINDER PACK ON CERTAIN 793F AND 794 OFF-HIGHWAY TRUCKS