PRODUCT SUPPORT PROGRAM FOR REPLACING THE SPEED SENSOR ON CERTAIN COMPACTORS AND AP355F PAVERS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE SPEED SENSOR ON CERTAIN COMPACTORS AND AP355F PAVERS [UEBE1192]
ELECTRICAL AND STARTING SYSTEM
SENSOR GP
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SPEED SENSOR ON CERTAIN COMPACTORS AND AP355F PAVERS
UEBE1192-00

15Sep2020


U-555
A-458
D-525
O-516

 

After Failure Only

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE SPEED SENSOR ON CERTAIN COMPACTORS AND AP355F PAVERS

1408 1912
PS54438
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54438" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

30Sep2022

PROBLEM

The existing speed sensor (358-2398 or 358-2399) can fail on certain Compactors and AP355F Asphalt Pavers. If the existing speed sensor fails it will need to be replaced.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
CB13 LP900100, 109-141

PWP00223-00603
CB15 M9400153-00295

NPB00100, 103-109
CB16  HP500107-00134
CP56B MP600121-00129

P5600552-00858
CP68B 48900101-00106

CM600100

P6800103-00106
CP74B 49100102-00105

CP700111-00117

P7400108-00111
CP76B  J7600120-00163
CS54B  48200205-00274
CS56B 48400245-00277

50700100-00101

M5600217-00300

S5600837-01428, 1431
CS66B  48700489-00683
CS68B 48800142-00178

CS800112-00120

M6800137-00172
CS74B 49000158-00192

B7M00156-00288

CS400122-00138
CS76B  49200163-00199
CS78B 49300209-00273

M7800204-00342

S7800118-00139
CS79B  CM700130-00156
*******Group  2*******
CB10 5B400101-00142

MS200182-00230

NJ500100-00136

NPP00162-00202

P8P00353-00472
CB10 HRC  L9R00103-00177
CB7 AT500166-00207

EL500231-00280

G4400101-00131

NLJ00152-00183
CB7 HRC  M5R00101-00141
CB8 B4600100-00104

JL400123-00139
CCS7  4B200123-00127
CCS9  C5200145-00166
CD10  J6B00161-00184
CD8  RH400141-00162
CP11 GC  SXT00102-00103
CP44B 4P400332-00387

GNB00113-00174

GTT00117-00138
CP54B GP500126-00197

P5400220-00304

PM500130-00145
CS10 GC D6H00101

T8F00103-00104
CS11 GC RFL00100-00101

RK800116-00705, 710-723
CS12 GC GCS00103-00105

TTK00102-00104
CS44B 4G300216-00501

CS300667-00799

RGE00165-00267
CS54B 5M400267-00284, 286-295

CS500692-01091

G5400449-00683, 687
CS64B 48600258-00335

CW600112-00117, 119-132

TF600262-00379
CW34 3G400181-00253

AL300317-00424

B7L00361, 363-507
*******Group  3*******
AP355F END00100-00109

NED00128-00134

NRG00134, 145-156

NTT00122-00125

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
2 3511904 SEAL-O-RING (As Needed)
1 3582398 SENSOR GP-SPD -A (See Action Required)
1 3582399 SENSOR GP-SPD -A (See Action Required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 3511904 SEAL-O-RING
1 3582398 SENSOR GP-SPD -A
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
1 3511904 SEAL-O-RING
1 3582399 SENSOR GP-SPD -A
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

NOTE: There is currently a limited supply of parts available for this program. The 358-2398 SENSOR GP-SP is frozen and allocation will be manually prioritized until sufficient quantities are available. Please work with your Customer Service Representative for parts availability.

Replace the speed sensor (358-2398 or 358-2399) with the same part number built after 30th September 2019. For Group 1 only replace the sensor that has failed.

To identify the improved speed sensors, refer to the part engraved with the date code of 273 9, where "273" represents the day of the year and "9" represents the last digit of the year 2019.

An example of the date code is shown in Image 1, in this example, the date code is shown as "178 7" which decodes to 178th day of year 2017, which is 27 June 2017.
Image1

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-2500 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2501-4000 hrs,
25-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 1.0-hour job for Group 1

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.


Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-2500 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2501-4000 hrs,
25-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 1.0-hour job for Group 2

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.


Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-2400 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2401-4800 hrs,
25-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 1.0-hour job for Group 3

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.




PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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