PRODUCT SUPPORT PROGRAM FOR RELOCATING THE THERMOSTATIC CONTROL MODULE ON CERTAIN 797F OFF-HIGHWAY TRUCKS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR RELOCATING THE THERMOSTATIC CONTROL MODULE ON CERTAIN 797F OFF-HIGHWAY TRUCKS [UEBE1171]
COOLING SYSTEM
VALVE GP-THERMOSTATIC
PRODUCT SUPPORT PROGRAM FOR RELOCATING THE THERMOSTATIC CONTROL MODULE ON CERTAIN 797F OFF-HIGHWAY TRUCKS
UEBE1171-00

27Aug2020


R080

 
Containment -
Before/After

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR RELOAVSING THE THERMOSTATIC CONTROL MODULE ON CERTAIN 797F OFF-HIGHWAY TRUCKS

135V
PS91122
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

NOTE:

When reporting the repair, use "PS91122" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

31Aug2021

PROBLEM

The existing Thermostatic Control Module can fail on certain 797F Off-Highway Trucks. If the existing Thermostatic Control Module fails, it can drive the machine cooling system to not perform as designed, causing unplanned stoppages and downtime.

AFFECTED PRODUCT

Model Identification Number
797F  LAJ00196, 229, 231-232, 238-242, 246, 286, 290, 299, 353, 355, 357, 359, 361, 363-364, 366, 376-377, 379, 386, 388, 392, 395, 398, 432, 439, 478, 481, 537, 545, 547-548, 550-551, 566-568, 572, 585-595, 597, 599-609, 613-617, 622-633, 637-638, 640-641, 649-650, 652, 657-658, 660-661

PARTS NEEDED

Qty

Part Number Description
4 6V9632 NUT-WELD
25 7K1181 STRAP-CABLE
4 8C5608 SPACER
4 8C8451 BOLT-HEX HEAD
20 8T8737 PLUG-SEAL
10 9X3401 PIN-CONNECTOR
30 9X3402 SOCKET-CONNECTOR
4 9X6165 WASHER
8 9X9896 MOUNT
2 1330970 RECEPTACLE AS
10 1364877 SPLICE-WIRE
2 1412759 FUSE-MINI
50 1532707 CABLE BK-ELEC
1 1552255 KIT-PLUG CONN
3 1552260 KIT-PLUG CONN
1 1552265 KIT-PLUG CONN
1 1552274 KIT-PLUG CONN
1 1743016 PLUG AS-RESISTOR
2 1962413 TERMINAL AS-SERV
25 2042281 STRAP-CABLE
1 2975475 PLUG AS-CONN
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Relocate the Thermostatic Control Module to the operator cab ECM compartment per local dealer's ICA instructions. Refer to the Service Manual if/as necessary.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-65000 hrs,
0-130 mo 
100.0%
0.0%
0.0%
100.0%
0.0%
0.0%
 NOTE: This is a 24.0-hour job

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

When applicable, miscellaneous parts cost to be itemized and claimed as expense. AVSpare will reimburse for no more than $250 USD.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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