PRODUCT SUPPORT PROGRAM FOR REPLACING THE WHEEL (HUB) ON CERTAIN 745C ARTICULATED TRUCKS Caterpillar


`
PRODUCT SUPPORT PROGRAM FOR REPLACING THE WHEEL (HUB) ON CERTAIN 745C ARTICULATED TRUCKS [UEBE1168]
POWER TRAIN
WHEEL GP
PRODUCT SUPPORT PROGRAM FOR REPLACING THE WHEEL (HUB) ON CERTAIN 745C ARTICULATED TRUCKS
UEBE1168-00

11Sep2020


J210
J22W

 
Containment -
Before/After

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE WHEEL (HUB) ON CERTAIN 745C ARTICULATED TRUCKS

4008
PS91125
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

NOTE:

When reporting the repair, use "PS91125" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

30Sep2022

PROBLEM

The existing 365-4323 Wheel (hub) can crack at the flange radius on certain 745C Articulated Trucks. If the existing Wheel (hub) cracks and fails it can cause oil to leak from the final drive or failure of the group.

AFFECTED PRODUCT

Model Identification Number
745C  LFK00309, 311, 313, 433, 467, 479, 804

PARTS NEEDED

Qty

Part Number Description
4 2R0239 SEAL-O RING (1-4 ONLY AS REQUIRED)
4 8D2714 SEAL-O-RING (1-4 ONLY AS REQUIRED)
4 3854570 SEAL GP-DUO CONE (1-4 ONLY AS REQUIRED)
4 4699174 SEAL GP-DUO CONE (1-4 ONLY AS REQUIRED)
4 5297688 WHEEL (1-4 ONLY AS REQUIRED)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

This Program ONLY supports the replacement of the 365-4323 Wheel at Center and Rear Axle locations, not the Front Axle.

Disassemble 558-3899 Wheel Gp - Final Drive and Brake.
Replace 365-4323 Wheel (hub) with 529-7688 Wheel (hub), and reassemble.
Refer to Service Guidelines for correct setup of the machine and D&A:
- Media# UENR4227 - D&A, 735C, 740C EJECTOR and 745C Articulated Trucks Power Train

Submit a CPI Feedback for that wheel location(s), using CPI# 394038:
1) Machine Serial Number
2) machine Service Meter Hours
3) Product Status Report (PSR) including histogram data
4) Last SOS report, if applicable
5) Documentation (with clear photos) prior to and post Wheel installation
6) In SIMSi comment, need to provide differential position/s
repaired.
Example; "Center" or "Center and Rear"

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-15000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
15001-22500 hrs,
37-54 mo 
67.0%
75.0%
0.0%
0.0%
25.0%
25.0%
22501-30000 hrs,
55-72 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 21.0-hour job

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

This Program ONLY supports the replacement of the 365-4323 Wheel at Center and Rear Axle locations, not the Front Axle.

This is a 21 hour task to replace one wheel.
An additional 21 hours of labor will be allowed for each additional wheel replaced.
An additional 2 hours allowed per wheel if replaced After Failure.
A maximum total of 92 hours will be allowed to replace all four wheels.

NOTE: Before submission of any claim for this service letter, verify that the CPI Feedback has been submitted for that wheel location, using CPI# 394038. See the Action Required for required information.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Information System:

PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION ON CERTAIN 745 AND 745C ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING ADDITIONAL BOLTS TO THE TOW ARM AND DROP ARM JOINT FOR CERTAIN AP655F ASPHALT PAVERS EQUIPPED WITH SE60 V XW AND SE60 VT XW SCREEDS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REPLACING CLUTCH HOUSINGS ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING REAR SPINDLES AT PCR ON CERTAIN 777F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 262-9948 BOLTS AND 476-7141 HOUSING ASSEMBLY USED IN THE PLANETARY ON CERTAIN R1700 LOAD-HAUL DUMP MACHINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HANDLE ASSEMBLY IN THE CAB LEFT HAND SIDE DOOR GROUP ON CERTAIN 773E AND 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE YOKE ON CERTAIN CS54B AND CP54B VIBRATORY SOIL COMPACTORS
PRODUCT SUPPORT PROGRAM FOR REBUILDING THE DIFFERENTIAL ON 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REBUILDING THE DIFFERENTIAL ON 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING TRANSMISSION CLUTCH CONTROL VALVES ON CERTAIN 735C, 740, 740 EJ, 745, AND 745C ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING TRANSMISSION CLUTCH CONTROL VALVES ON CERTAIN 740 AND 745 ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE MATERIAL FEED PLANETARY DRIVES ON CERTAIN AP500F, AP555F, AP600F, AP655F, AP1000F, AND AP1055F ASPHALT PAVERS
PRODUCT SUPPORT PROGRAM FOR RELOCATING THE THERMOSTATIC CONTROL MODULE ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE RADIATOR ON CERTAIN 793D OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 583-6638 GRADER BLADE WING KITS IN DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR REROUTING THE HOSE ASSEMBLY FROM TOP OF THE CHARGE PUMP ON CERTAIN 259D3 COMPACT TRACK LOADERS AND 236D3/242D3 SKID STEER LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SHIFT VALVE ON CERTAIN CP54B, CP56B, CS54B, CS56B, CS74B, AND CS78B VIBRATORY SOIL COMPACTORS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING ALL 516-2725 DEF PUMPS FROM DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REPLACING 395-5455 AND 395-5456 HOSE ASSEMBLIES ON CERTAIN MH3037 MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SPEED SENSOR ON CERTAIN COMPACTORS AND AP355F PAVERS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REROUTING THE EXCITION LEADS ON CERTAIN GENERATORS USED ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING SOFTWARE ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 318-3721 HUMP HOSES FROM DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 20R3317, 20R3318, 20R3320, 20R3321, 20R3324, 20R3328, AND 20R8517 REMAN VALVE ROCKER ARMS FROM DEALER PARTS STOCK