PRODUCT SUPPORT PROGRAM FOR REPLACING REAR SPINDLES AT PCR ON CERTAIN 777F OFF-HIGHWAY TRUCKS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING REAR SPINDLES AT PCR ON CERTAIN 777F OFF-HIGHWAY TRUCKS [UEBE1154]
POWER TRAIN
WHEEL GP
PRODUCT SUPPORT PROGRAM FOR REPLACING REAR SPINDLES AT PCR ON CERTAIN 777F OFF-HIGHWAY TRUCKS
UEBE1154-00

16Oct2020


K02C
K312
K314
K319
K380
K400
K430
K680

 

After Failure Only

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR REPLACING REAR SPINDLES AT PCR ON CERTAIN 777F OFF-HIGHWAY TRUCKS

4201 4205
PS54455
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54455" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

31Oct2022

PROBLEM

The existing rear spindle can fail on certain 777F Off-Highway Trucks. If
the existing rear spindle excessively wears at the bearing journal, it can
cause the mating bearing to not fit properly to the spindles. The spindle
will ultimately not pass the reuse guideline outlined in SEBF8083,
"Inspection and Salvage of Rear Wheel Spindles for Certain Off-Highway
Trucks".

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
777F  JRP00458, 508, 525, 551, 616, 682, 713-714, 747, 819-820, 832, 893, 1121, 1521-1522, 2226, 2463-2466, 2621, 2700-2702, 2723, 2865, 2899, 2908, 2910, 2912, 2914, 2925-2926, 2962, 2983, 2985, 2987, 2989, 2991, 3091
*******Group  2*******
777F  JRP00494, 509, 526, 867, 1054, 1059, 1098-1099, 1103-1105, 1131, 1134-1136, 1150-1151, 1160, 1258, 1291-1294, 1338-1339, 1349, 1524-1525, 2020, 2321, 2390, 2575, 2579, 2721, 2857, 2861, 2927, 3019, 3026, 3030, 3076, 3078, 3089, 3092, 3118, 3120, 3122, 3190, 3196, 3216, 3218, 3220, 3223-3224, 3226, 3228, 3230, 3243, 3245
777F OEM  JXP00173

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 10R8439 SPINDLE-REAR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 METAL_SPRAY Metal_Spray
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

This repair is to only occur at Planned Component Rebuild (PCR). At PCR,
check the spindle against Reuse and Salvage Guidelines SEBF8083. If the
spindle does not conform to guidelines, replace using the part listed or
have metal spray added to the non-conforming bearing journal surface.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-16000 hrs,
0-48 mo 
53.0%
0.0%
0.0%
0.0%
35.0%
100.0%
16001-24000 hrs,
49-60 mo 
33.0%
0.0%
0.0%
0.0%
50.0%
100.0%
24001-32000 hrs,
61-72 mo 
13.0%
0.0%
0.0%
0.0%
65.0%
100.0%
32001-40000 hrs,
73-84 mo 
0.0%
0.0%
0.0%
0.0%
75.0%
100.0%
 NOTE: This is a 0.0-hour job for Group 1

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

Two claims per machine are allowed. One spindle repair per claim.

No labor is allowed since this program is to be implemented at PCR.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-16000 hrs,
0-48 mo 
53.0%
0.0%
0.0%
0.0%
35.0%
100.0%
16001-24000 hrs,
49-60 mo 
33.0%
0.0%
0.0%
0.0%
50.0%
100.0%
24001-32000 hrs,
61-72 mo 
13.0%
0.0%
0.0%
0.0%
65.0%
100.0%
32001-40000 hrs,
73-84 mo 
0.0%
0.0%
0.0%
0.0%
75.0%
100.0%
 NOTE: This is a 0.0-hour job for Group 2

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

Two claims per machine are allowed. One spindle repair per claim.

No labor is allowed since this program is to be implemented at PCR.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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