PRODUCT SUPPORT PROGRAM FOR REPLACING THE WATER PUMP ON CERTAIN 745 ARTICULATED TRUCKS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE WATER PUMP ON CERTAIN 745 ARTICULATED TRUCKS [UEBE1116]
COOLING SYSTEM
PUMP GP-WATER
PRODUCT SUPPORT PROGRAM FOR REPLACING THE WATER PUMP ON CERTAIN 745 ARTICULATED TRUCKS
UEBE1116-00

24Aug2020


K02A
K030
K060
K450
P280
P281
R460
R463
V354

 

Before/After

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE WATER PUMP ON CERTAIN 745 ARTICULATED TRUCKS

1361
PS46835
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46835" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

31Aug2022

PROBLEM

The existing water pump can fail on certain 745 Articulated Trucks. If the existing water pump fails, excessive leakage could result in some cases.

AFFECTED PRODUCT

Model Identification Number
745  3F600304, 340, 351, 357, 363, 398, 463, 500, 502, 531, 535, 537, 543, 549, 553, 555, 559, 608, 621, 634, 644, 668, 683, 689, 712, 776, 787, 789, 791, 793, 850, 857, 859, 861, 868, 870, 894, 1172, 1194, 1273, 1275, 1277, 1279

PARTS NEEDED

Qty

Part Number Description
2 2N5243 SEAL-O-RING
2 3S9643 SEAL-LIP TYPE
1 20R0952 PUMP GP-WATER
1 1090077 SEAL-O-RING
1 1223772 SEAL-O-RING
1 1250434 SEAL-INTEGRAL
1 1978006 SEAL-O-RING
4 2287093 SEAL-O-RING-ORFS
1 3411429 SEAL-PIP
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the attached Rework Procedure.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-20000 hrs,
0-60 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.5-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


 
1. Confirm the machine is properly locked out and positioned in a safe work location.

2. Drain the cooling system. Refer to Operation and Maintenance Manual, "Cooling System Coolant - Change".

3. Remove any adjacent hardware or plumbing in order to access the water pump location.

4. Remove the bonnet (1a).

5. Remove all bolts at locations (1b).

6. Remove the thermostat housing cover and water pump cover as an assembly (1c).

7. Removed bolts (1d).

8. Remove the water pump.

9. Thoroughly clean all gasket and O-ring sealing surfaces.

10. Reinstall the new water pump and all original cooling system components in reverse order of removal with new gaskets and seals in the Parts Needed.

11. Install and tighten to the torque for all cooling system components as per Disassembly and Assembly manual.

12. Refill cooling system. Refer to Special Instruction, M0070968, for proper coolant drain and fill procedure. Pressure test the coolant system to verify no leaks are present using the "Testing the Radiator and Cooling System for Leaks" procedure in UENR0997 prior to starting machine once rework is completed.
Image1.1.1
 
 

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