PRODUCT SUPPORT PROGRAM FOR REWORKING THE COWLING ASSEMBLY AND COMPONENTS ON CERTAIN 789D CMD OFF-HIGHWAY TRUCKS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REWORKING THE COWLING ASSEMBLY AND COMPONENTS ON CERTAIN 789D CMD OFF-HIGHWAY TRUCKS [UEBE1102]
FRAME AND BODY
BODY GP-TRUCK
PRODUCT SUPPORT PROGRAM FOR REWORKING THE COWLING ASSEMBLY AND COMPONENTS ON CERTAIN 789D CMD OFF-HIGHWAY TRUCKS
UEBE1102-00

05Nov2020


U-643
D-607

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REWORKING THE COWLING ASSEMBLY AND COMPONENTS ON CERTAIN 789D CMD OFF-HIGHWAY TRUCKS

7000 7155 7251 7267
PS46907
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46907" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

30Nov2022

PROBLEM

The existing 569-5371 COWL AS. can experience multiple cracks and failures on certain 789D CMD Off-Highway Trucks. If the existing Cowling experiences these failures it can cause multiple positioning faults, as well as cause machine downtime.

AFFECTED PRODUCT

Model Identification Number
789D  SPD00170, 173-181, 203, 205, 209-210, 222-223, 228-230, 232-233, 235, 258-261, 287-291, 367, 369, 371, 373, 387, 391, 395, 730, 790, 817, 934

PARTS NEEDED

Qty

Part Number Description
4 3B4640 COTTER
3 3H5788 SPACER
2 5D5654 MOUNTING
14 5P1076 WASHER-HARD
1 6V8182 NUT-HEX
14 7X7729 WASHER-HARD
1 8C8842 BOLT
2 8D3791 PIN
8 8T3597 NUT-WELD
4 8T4121 WASHER-HARD
2 8T4137 BOLT-HEX HEAD
3 8T4176 BOLT-HEX HEAD
12 8T4182 BOLT-HEX HEAD
20 8T4184 BOLT-HEX HEAD
2 8T4185 BOLT-HEX HEAD
8 8T4186 BOLT-HEX HEAD
8 8T4189 BOLT-HEX HEAD
8 8T4195 BOLT-HEX HEAD
4 8T4196 BOLT-HEX HEAD
8 8T4223 WASHER-HARD
16 8T4224 WASHER-HARD
16 8T4956 BOLT-HEX HEAD
2 8T4994 WASHER-HARD
3 8T6466 BOLT-HEX HEAD
1 9D9438 WASHER
8 9X2040 SCREW-TRUSS HEAD
2 1279323 BRACKET AS.
2 1336934 SPACER-HARD
4 1608708 BRACKET AS
27 1984777 WASHER-HARD
20 1984778 WASHER-HARD
27 2042281 STRAP-CABLE
23 2048000 MOUNT-TIE WRAP
3 3293356 NUT-HEX
6 3445675 NUT-HEX
2 3453753 MOUNT-DUAL TIE
29 4792172 BOLT AS
1 5210750 BRACKET
1 6051913 COWLING GP (After Failure Only)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the Service Manual if/as necessary. Repair or replace the existing cowling and related components.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-20000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 40.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Information System:

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PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE ROOF HATCH LATCH ON THE REAR ENTRY CAB ON CERTAIN 548 LL, 558 LL, AND 568 LL FORESTRY EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING 128-5347 STEERING VALVE GROUPS IN DEALER PART STOCK
PRODUCT SUPPORT PROGRAM FOR REWORKING THE EXHAUST GAS VALVE (NRS) VALVE ON CERTAIN ASPHALT COMPACTORS, BACKHOE LOADERS, INDUSTRIAL ENGINES, COMPACT WHEEL LOADERS, MEDIUM EXCAVATORS, SMALL EXCAVATORS, GENERATORS, KNUCKLEBOOM LOADERS, MEDIUM TRACK-TYPE
PRODUCT SUPPORT PROGRAM FOR REWORKING THE NRS VALVE ON CERTAIN INDUSTRIAL ENGINES, FORESTRY EXCAVATORS, LARGE AND MEDIUM EXCAVATORS, LANDFILL COMPACTORS, MEDIUM TRACK-TYPE TRACTORS, MEDIUM WHEELED LOADERS, MOTOR GRADERS, PAVERS, WINDROW ELEVATORS, SM
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PRODUCT SUPPORT PROGRAM FOR REPLACING THE PISTONS ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING CERTAIN 490-8822 SWING TRANSMISSIONS IN DEALER PARTS STOCK INVENTORY
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PRODUCT LINK RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW AIR FILTER COVERS AND CLIPS ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING, REWORKING, AND POSSIBLY REPLACING THE PUMP ELECTRONIC TANK UNIT (PETU) HARNESS AND MAIN POWER RELAY ON CERTAIN 785G, 789G, 793F, 794 AC, 797F, AND 798 AC OFF-HIGHWAY TRUCKS, AND 994K WHEEL LOADERS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING CERTAIN REMAN CYLINDER PACKS SHORT BLOCKS IN DEALER PART STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HINGE ASSEMBLIES ON CERTAIN 140GC MOTOR GRADER.
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PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE OIL SCAVENGE PUMP BOLTS ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE MATERIAL FEED PLANETARY DRIVES ON CERTAIN AP500F, AP555F, AP600F, AP655F, AP1000F, AND AP1055F ASPHALT PAVERS
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