PRODUCT SUPPORT PROGRAM FOR REPLACING THE SWITCH ASSEMBLY LOCATED AT THE STEERING COLUMN ON CERTAIN M314F/M315F/M316F/M317F/M318F/M320F/M322F WHEELED EXCAVATORS AND MH3022/MH3024/MH3026 MATERIAL HANDLERS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE SWITCH ASSEMBLY LOCATED AT THE STEERING COLUMN ON CERTAIN M314F/M315F/M316F/M317F/M318F/M320F/M322F WHEELED EXCAVATORS AND MH3022/MH3024/MH3026 MATERIAL HANDLERS [UEBE1097]
HYDRAULIC SYSTEM
STEERING GP
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SWITCH ASSEMBLY LOCATED AT THE STEERING COLUMN ON CERTAIN M314F/M315F/M316F/M317F/M318F/M320F/M322F WHEELED EXCAVATORS AND MH3022/MH3024/MH3026 MATERIAL HANDLERS
UEBE1097-00

28Aug2020


U-523
A-432
D-499
O-490

 

After Failure Only

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE SWITCH ASSEMBLY LOAVSED AT THE STEERING COLUMN ON CERTAIN M314F/M315F/M316F/M317F/M318F/M320F/M322F WHEELED EXCAVATORS AND MH3022/MH3024/MH3026 MATERIAL HANDLERS

4303
PS54423
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54423" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

31Aug2022

PROBLEM

The existing 377-4500 Switch Assembly can fail on certain M314F/M315F/M316F/M317F/M318F/M320F/M322F Wheeled Excavators and MH3022/MH3024/MH3026 Material Handlers. If the existing 377-4500 Switch Assembly fails, it can cause a loss of the wiper and window washer function or a self-starting of this two functions.

AFFECTED PRODUCT

Model Identification Number
M314F F4A00253-00663

FB400222-00936
M315F  F4D00200-00976
M316F F6N00108-00303

FB600168-00497, 499-614
M317F  F6P00298-00729
M318F F8B00287-00944, 946-1069

FB800258-00931
M320F F2W00169-00525

FB200281-00387, 389-506, 508-611
M322F F2Z00144-00220

FBW00117-00318
MH3022 FB300164-00356, 2256-2395

FM200276-00538
MH3024 FB500137-00187, 190-233, 235-236

FB700288-00323, 325-511

FM400111-00113, 115-142, 144-157, 159-211
MH3026  FB900241-00406

PARTS NEEDED

Qty

Part Number Description
1 3774500 SWITCH AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

In the event of failure, please follow the Troubleshooting described in M0114757, Special Instruction, "Troubleshooting of Electrical and Electronic Steering Column Issues on Certain Material Handlers and Wheeled Excavators", to identify and confirm the failure is related to the 377-4500 Switch Assembly. Refer to Image1, Item 1.

In case the part causing failure has been confirmed, replace the existing 377-4500 Switch Assembly by the same component 377-4500 Switch Assembly which is available now in an improved version.
Image1

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-2500 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2501-4000 hrs,
37-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 1.0-hour job
Note: The allowed labor includes troubleshooting and replacement of the 377-4500 Switch Assembly.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Information System:

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