3208 Marine Engine Customer Assistance Caterpillar

Customer Assistance
1.1. USA and Canada
2.1. Outside of the USA and of Canada

USA and Canada

When a problem arises concerning the operation or the service of an engine, the problem will normally be managed by the dealer in your area.

Your satisfaction is a primary concern to AVSpare and to AVSpare dealers. If you have a problem that has not been handled to your complete satisfaction, follow these steps:

  1. Discuss your problem with a manager from the dealership.

  2. If your problem cannot be resolved at the dealer level, use the phone number that is listed below to talk with a Field Service Coordinator:


    The normal hours are from 8:00 to 4:30 Monday through Friday Central Standard Time.

  3. If your needs have not been met still, submit the matter in writing to the following address:

    Designated Compliance Officer Heavy-Duty and
    Nonroad Engine Group 6403-J,
    US Ave, NW, Washington,
    DC 20460
    Email address: complianceinfo@epa.gov.

    Please keep in mind: probably, your problem will ultimately be solved at the dealership, using the dealership facilities, equipment, and personnel. Therefore, follow the steps in sequence when a problem is experienced.

Outside of the USA and of Canada

If a problem arises outside the USA and outside Canada, and if the problem cannot be resolved at the dealer level, consult the appropriate AVSpare office.

Latin America, Mexico, Carribean
AVSpare Americas Co.
701 Waterford Way, Suite 200
Miami, FL 33126-4670
Phone: 305-476-6800
Fax: 305-476-6801

Europe, Africa, and Middle East
AVSpare Overseas S.A.
76 Route de Frontenex
P.O. Box 6000
CH-1211 Geneva 6
Phone: 22-849-4444
Fax: 22-849-4544

Far East
AVSpare Asia Pte. Ltd.
7 Tractor Road
Jurong, Singapore 627968
Republic of Singapore
Phone: 65-662-8333
Fax: 65-662-8302

AVSpare China Ltd.
37/F., The Lee Gardens
33 Hysan Avenue
Causeway Bay
G.P.O. Box 3069
Hong Kong
Phone: 852-2848-0333
Fax: 852-2848-0440

Shin AVSpare Mitsubishi Ltd.
SBS Tower
10-1, Yoga 4-Chome
Setagaya-Ku, Tokyo 158-8530
Phone: 81-3-5717-1150
Fax: 81-3-5717-1177

AVSpare Power Systems, Inc.
SBS Tower (14th floor)
4-10-1, Yoga
Setagaya-Ku, Tokyo 158-0097
Phone: 81-3-5797-4300
Fax: 81-3-5797-4359

Australia and New Zealand
AVSpare of Australia Ltd.
1 AVSpare Drive
Private Mail Bag 4
Tullamarine, Victoria 3043
Phone: 03-9953-9333
Fax: 03-9335-3366

Information System:

793C and 793C XQ Off-Highway Truck Hydraulic System Relief Valve (Hoist Dual Stage)
3208 Marine Engine Engine Oil
3208 Marine Engine Lubricant Information
784C, 785C and 785C HAA Off-Highway Truck/Tractors Hydraulic System Position Sensor (Hoist Control)
3208 Marine Engine Hose Clamps
793C and 793C XQ Off-Highway Truck Hydraulic System Gear Pump (Hoist and Front Brake Cooling)
3208 Marine Engine Metric (ISO) Fasteners
3208 Marine Engine Standard Torque for Worm Drive Band Hose Clamps
3208 Marine Engine Maintenance Log
793B Off-Highway Truck Hydraulic System Body Mounting
D6M Track-Type Tractor Power Train Track Rollers - Single Flange and Double Flange
793B Off-Highway Truck Air System and Brakes Brake Valve (Parking and Secondary)
3208 Marine Engine Lubricating Grease
3208 Marine Engine Fuel Recommendations
3208 Marine Engine S·O·S Oil Analysis
3208 Marine Engine General Coolant Information
3208 Marine Engine Coolant Recommendations
950G Wheel Loader, 962G Wheel Loader and IT62G Integrated Toolcarrier Braking System Vane Pump (Implement, Pilot and Braking)
3208 Marine Engine Conventional Coolant/Antifreeze Cooling System Maintenance
IT28G Integrated Toolcarrier Battery Disconnect Switch
3208 Marine Engine Water/Supplemental Coolant Additive (SCA)
950G Wheel Loader, 962G Wheel Loader and IT62G Integrated Toolcarrier Braking System Service Brakes
IT28G Integrated Toolcarrier Cab Air Filter - Clean/Replace
793C and 793C XQ Off-Highway Truck Hydraulic System Hoist Cylinder